Customer Excellence Apps for Zendesk

Advanced Macros

Advanced Macros: Improve Zendesk Support productivity

Save time and money with Pythia's Advanced Macros for Zendesk Support. Solve more tickets in less time and increase your customer satisfaction score.

New!

Introducing the ChatGPT Addon

Robotic replies? Never again! Provide personalized responses with the new ChatGPT Addon.

The ChatGPT Addon allows expanding and rephrasing the macros by offering flexibility in reply formality and tone.

It seamlessly integrates with the Advanced Macros app (see here how to enable it).

The pricing is $0.03 per AI action.

ChatGPT Addon for the Advanced Macros app
ChatGPT Addon for the Advanced Macros app

Resolve tickets faster with Reply Suggestions

  • Accuracy

    The most relevant macros covering all of your workflows

  • Access

    Agents see only macros they have access to

  • Preview

    Preview macros in one click to see how it would look applied to your ticket

Reply suggestions

  • Suggestion Cards

  • Apply or Submit

  • Dynamic Content Support

  • Rich Formatting Support

Find the right macro faster with Advanced Search

  • Instant search

    Search works instantly - like in Zendesk

  • Titles + Text

    Go beyond titles - search within the macro text

  • Highlights

    Quickly find search results with long titles thanks to keyword highlights

Advanced search

  • Powerful Search

  • Search by Title

  • Search by Text

Perform routine actions in one click with Quick Buttons

  • One-click Buttons

    Add most used macros to Quick Buttons for one-click action

  • Individual setup

    Each agent can have their personal setup of up to 8 buttons

  • Flexible actions

    Assign "Apply" or "Submit" actions to each button individually

Quick buttons

  • Apply or Submit

  • Edit or delete

  • Reorder Buttons

See how it works

Our short video will show you the basics of how the Advanced Macros works inside the Zendesk platform

Save time with Advanced Macros, at an affordable price

$15per agent, per month
  • Free 14-day trial
  • Full access to all features
  • Basic Macros Reporting
25
  hrs

Agent hours saved

$
250

Monthly savings

$
75

Pythia costs

2.3
x

R.O.I.

Simulate your savings with our Value Calculator

Thanks to Pythia, our clients save on average 30 seconds per ticket. All of those time savings add up very quickly!

Frequently Asked Questions

Find answers to the most commonly asked questions right here. Or contact us if you have something more specific.

  • Do you support accounts with Dynamic content and multiple languages?

    Sure! We have the full support of DC and amazing features for multilingual support. Watch this video for more details.

  • Do you provide good value for money?

    Sure! You can model your value using our Value Calculators here.

  • Do you provide any discounts?

    Yes, we provide (a) volume discounts (when you buy many seats, starting from 30 agents) and (b) package discounts (when you buy several products as a package, like apps for Support and Chat or apps and reporting etc). Contact us for details.

  • Do you charge any installation fee?

    No, we do not charge any installation fees. Pythia works out-of-the-box with your account.

  • Is there any minimum agent seats purchase requirement?

    No, you can buy Pythia just for one agent account and enjoy it.

  • Is it possible to buy and use Pythia apps only by certain agents?

    Sure! You can use default role or group permissions in the app settings (see how to set them up).

What our customers are saying

Lyn Villanueva
Matthew Brown
Charley Roberts

Lyn Villanueva

Customer Service Lead at Kiss My Keto
“Pythia has been an essential tool for us at Kiss My Keto with responding to customers faster and efficiently. Since using Pythia, we're able to better manage our time and answer more tickets at a given time. It's flexible and very easy to use even for someone who isn't technical. Work has been easier with Pythia.“

Full Review on

g2.com

Matthew Brown

Customer Solutions Expert at Shelterluv
“Great app to help with automation and reduce time agents spend writing responses. Support has been amazing and helped us improve our internal setup and processes as well as the customer facing aspects of Zendesk. Definitely a must have app!“

Full Review on

g2.com

Charley Roberts

Support Analyst at Prolific
“Pythia has massively increased efficiency in a completely intuitive way. Not only is responding to queries easier and quicker, but it's greatly improved the onboarding of new team members getting used to finding the information they need among a large number of macros.“

Full Review on

g2.com
Tickets macros

Your free 14-day trial is waiting for you

With a no obligation free 14-day trial, you can be up and running with the full suite of Pythia tools in under 30 minutes.